Our Customers Service Centre

We recognize that after-sales service is very important to our customers. Our Customer Service Centre provides reliable live support, with a highly-trained and experienced helpdesk team to respond to after-sales service and requests for support after implementation.

Technical Hotline

Our customers can call our technical hotline to speak to a Customer Service Officer or Service Manager who can assist them with their queries.

Fault Ticketing System

Our fault ticketing system tracks and monitors fault calls that are received. The system generates a ticket as a fault receipt and logs the time of the call for quality assurance

Customer Service Centre Team 

We have a dedicated Customer Services Officer and Service Manager to provide live technical support for any issue at hand.

Videoconferencing Testing Facility

Our centre is equipped with video conferencing testing facilities. This enables our engineers to test and fine-tune the far-end audio, video and connectivity of our customers’ video conferencing system by connecting their system to ours.

Service Engineer 

We have on call a dedicated technical team comprising 12 service engineers. They are able to provide responsive and reliable support as well an extensive range of maintenance services for AV and conferencing systems.

Support

Support